Resident Reviews

UPDATE from my review on April 1, 2025: I love to be honest, especially after I give a review!!!! The property manager, Miss Victoria, reached out to me personally after hearing my concerns. EVERY Maintenance request I put in she made sure they were tended to, and in a timely manner. I received a brand new dishwasher due to mine being malfunctioned. She called me and let me know when maintenance men were going into work and updated me on when they were done. There were a couple of times with things still not working and the very next day, she would have them go back out and fix it until it was done. Mrs. Victoria has communicated with me through email and phone call. I even expressed to her how I hated putting a maintenance request because I felt like I was bothering her and her team. She definitely let me know that making a maintenance request is what I’m supposed to do and that it is never a bother. I am grateful and appreciative of a person in a position of authority who treat their client/customers/tenants with respect, dignity, and Grace!!!! As in my previous post, I have no ill feelings or gripe toward the maintenance men. If something does not work, you keep fixing it until you find out the problem. I’ve had no issues with them personally at all, and they came in and honored my requests! As of now, I have no issues with those things that I put in a maintenance request for. Thank you to Mrs. Victoria, the Cooper’s Ridge Maintenance Men and the Cooper’s Ridge Team (Mrs. Delecia and Mrs. Minerva)!!!!! I really was trying to hold off on writing my review praying things would work out! As a new tenant I picked up my apartment keys on March 21, 2025. This has been my experience with Cooper’s Ridge for the past 10 days: Marvia Skeen-This young lady conducted my tour. It was a smooth tour and very informative! Any question I asked was answered with no problems or hesitation. Any time I’ve come in the office since picking up my key, if present, Ms. Keen is always kind. When I presented to her with maintenance issues/barriers she understood and communicated the message Delecia Ford- This young lady helped me through a big process of applying and being accepted. Every question I had during the process she answered, and helped me understand. And I had many questions. She made the transition extremely easy. Any question that she needed more answers on, she communicated to her management, and got back to me in an extremely timely manner!!!! Mrs. Skeen and Mrs. Ford are extremely professional and wonderful at what they do!!!! The only reason for my low choice of stars is due to maintenance!!! When I first moved in, I noticed some things that needed to be taken care of. As the days went by I started to discover even more maintenance issues/barriers. I don’t believe I’ve had an opportunity to have maintenance completed by Cody and/or Dustin as I see, their names mentioned on many reviews! I’ve had the opportunity of having Mr. Ryan! In the last 10 days I’ve put in 11 maintenance requests. All have not been answered! - A malfunctioned dishwasher! Last night I put in my 4th maintenance request for this same dishwasher - A refrigerator that was coming apart at the bottom. When maintenance tended to this issue, it created a different issue for the refrigerator. Now you have to really push the refrigerator to make sure it’s closed. - Bathroom sinks that have slow draining. Last night I put in a second maintenance request for this to see if maintenance could remove the sink stoppers! - Lining separating from bathtub (hasn’t been addressed) I will say when I put in a maintenance request it is usually answered in a timely manner. The problem I’m facing is that a Band-Aid is just placed on the problem, and the root of the problem is not looked at.

Delicia made this experience so special. I thought it would be hectic because of how fast I was trying to move. She made sure that I was comfortable and understood everything. Love the place couple of minor fixes needed to be done and she made sure it was done in a timely manner.

I was a pleasure talking to Delicia Ford when I stopped by there Friday.

From the first phone call to handing me my new apartment keys Delicia was absolutely THE BEST!! I haven’t had customer service like that in a long time! It is more than just a job to her, she genuinely cares. I looked at dozens of other apartments but Delicia made Coopers Ridge my obvious choice to call home! And in meeting others in the office, they are also so nice and welcoming! 5 stars plus some!

Cody and Dustin, the maintenance crew, did a terrific job replacing my washer and dryer. They were very respectful and professional.

Delicia Ford es una mujer muy amable excelente atención y de verdad me sentí muy cómodo y resolvió mi inconveniente. Muchas gracias

I had a maintenance issue and Cody Mizell handled the problem in a timely manner. Thanks Cody. Job well done 😀

Cody Mizell and Dustin Keller came by to fix my leaking sink. They were quick to respond to my service request and they were quick and thorough about fixing the sink. They were both super friendly, and even changed my microwave filters cause they noticed one was missing, and took my trash out! Great guys!

My family and I are happy in the apartment, nice and comfortable. At the same time we are very grateful to Mrs. Delicia Ford for her kind and wonderful attention during the process. Thank you very much Mrs Delicia 😊